How do I place an order?
To place an order via the website, locate the product you want to purchase, either by browsing one of the categories or through the site map and then click on “Add to Cart”, specify the quantity you want to order and any special options (for example, gift wrapping). That product will then be added to your shopping cart. You can then either continue shopping or check out.
When you are ready to submit your order, click on the “Check-Out” button. As part of the check-out process, you will be prompted to sign in or create a new account and provide your billing address, shipping address, and payment information. While in “Check Out” you will be able to edit the quantity ordered, or delete any items.
You can also place an order by telephone at 1-760-431-2781.
How do I check the status of an order?
Contact Customer Service at customerservice@christiansilks.com or call 1-760-431-2781
Can I cancel an order?
You may cancel an order before it has been processed for shipping. Orders are processed for shipping several times a day Monday through Friday. Contact Customer Service at customerservice@christiansilks.com or call 1-760-431-2781
How can I obtain a receipt of my order?
You will automatically be e-mailed a receipt of your order after you have submitted it. Or contact Customer Service at
customerservice@christiansilks.com
How will I know when my order has been shipped?
We will send you an e-mail when your order has been shipped.
How will I be notified of questions about my order?
If we have any questions about your order, we will contact you via e-mail. If we do not receive a response via e-mail, we may attempt to call you at the phone number you provided during check-out.
How can I be notified when an out-of-stock item becomes available?
An e-mail will be sent to you when that product becomes available. Your e-mail address will not be used for any other purpose.
How can I pay for my purchase?
We accept Visa, MasterCard, American Express and Paypal. In addition, you can use gift certificates to pay for your order.
For which states is sales tax charged?
We only charge sales tax for orders shipped to a California address.
How does the recipient return a gift?
To return a gift, the recipient only needs a gift receipt, which is included with the order. If the recipient misplaces the gift receipt, she will need to obtain a copy of the order receipt from the person who placed the order.
How much does shipping cost?
Shipping costs are based on order amount.
How quickly will I receive my order?
Orders, where standard delivery is selected, usually ship within two business days of having been placed. Orders placed by 11:50 a.m. CST Monday through Friday where Next-Day delivery or Two-Day delivery is selected will be shipped the same day as the order is placed. Please note that Next-Day and Two-Day orders are not delivered on Sundays, or holidays. Therefore, a Next-Day order placed on Friday before 11:50 a.m. CST will be delivered on Monday, assuming Monday is not a holiday.
Do you offer expedited delivery (e.g. Next-Day)?
Yes, we offer Next-Day and Two-Day delivery through FedEx or USPS. Note that FedEx charges an additional $25 to deliver a package on Saturday; therefore, we usually ship via USPS. They deliver on Saturday and do not charge extra.
Can I ship an order to another person?
Absolutely. Just provide the recipient’s name and address when prompted for the shipping information during the check-out process.
Can I ship to an A.P.O. or F.P.O. address?
Yes, we ship via the USPS (United States Postal Service).
Can I ship to a P.O. Box?
Yes, if the address is to a PO Box, we ship via the USPS.
Can I ship to any place outside of the United States?
We offer international shipping, please inquire.
Can I ship to any place outside of the United States?
We offerinternational shipping, Please inquire.
Can I ship to multiple addresses?
At this time, you can only ship to a single address. If you need to ship to multiple addresses, please place a separate order for each. We apologize for any inconvenience this may cause.
What is your return policy?
Your order will be accepted for return or exchange if returned in original condition and packaging, within 30 days and accompanied by the original receipt. Returns may be sent back to Christian Silks for a full refund or merchandise exchange.
If you wish to return an item you received as a gift, you may return it to Christian Silks only for a merchandise exchange for the full value of the original product, unless you have the receipt.
How do I return an item?
• Package items in their original shipping box and packing materials. Include receipt.
• For your protection, we recommend that you insure the item(s) for their full value and use a traceable carrier (such as FedEx or UPS).
• Mail package to: Christian Silks, 7668 El Camino Real, Suite 104-179, La Costa, CA 92009
How do I obtain a return form?
Contact us to receive a form at customerservice@christiansilks.com or call 1-760-431-2781.
Where do I send my return?
Send it to Christian Silks, 7668 El Camino Real, Suite 104-179, La Costa, CA 92009
How do I return a gift?
A gift receipt is provided with all gift purchases. If you have the gift receipt or packing slip, please complete the return form and include that with your return.
How do I exchange an item?
If an item is defective or damaged and you want an exact replacement, please include a note indicating that you would like to receive a replacement in exchange. If you would like a different item, please return the original product for a credit and order the new item through our website.
How will I be reimbursed for my return?
When we receive your return, the credit card on which the order was placed will be credited or you can choose to receive a credit that you can use to purchase items from Christian Silks.
How quickly will my account be credited for a return?
Your account will be credited within 10 business days of us receiving your return. However, please keep in mind that it may take more than one billing cycle for it to appear on your credit card statement.
Terms Of Service
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Sacred Silks International LLC. The collective work includes works that are licensed to Sacred Silks International LLC. Copyright 2016, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sacred Silks International LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names used in the site are trademarks or registered trademarks of Sacred Silks International LLC.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sacred Silks International LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sacred Silks International LLC shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in San Diego County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. ‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Sacred Silks International LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Sacred Silks International LLC , its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, we may include links to sites operated by third parties. However, even if the third party is affiliated with Sacred Silks International LLC (SSI), SSI has no control over these linked sites, all of which have separate privacy and data collection practices, independent of SSI . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless SSI, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Privacy Policy
This privacy policy discloses the privacy practices for ChristianSilks.com.
This privacy policy applies solely to information collected by this web site. It will notify you of the following:
-
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
-
What choices are available to you regarding the use of your data.
-
The security procedures in place to protect the misuse of your information.
-
How you can correct any inaccuracies in the information.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 760-431-2781 or via email to: customerservice@ChristianSilks.com.